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Why Third Party Maintenance?
  1. Some key findings by Gartner when doing a market analysis on the integration of Third-Party Hardware Maintenance (TPM) contracts and OEM, that a mixture or hybrid solution can save customers an average of 60% of their maintenance cost.
  1. According to Gartner, there are more than 10 million data center/network devices currently being maintained through Third-party maintenance providers. Hardware maintenance is increasingly being considered as "nonstrategic IT" spending. With cost of post-warranty rising, more enterprise companies are opting for TPM or some sort of hybrid solution in order to reduce their OpEx to further expand their business.
Hardware (HW) maintenance contracts for data center and network equipment may cover:
  1. HARDWARE REPLACEMENT
  2. ON-SITE FIELD ENGINEERING
  3. TECHNICAL SUPPORT
  4. PROACTIVE MONITORING

By 2020 companies and Data Centers that are multi-platform/multi-vendor environment will utilize some form of TPM contracts, an increase in demand by 35%.

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IT Service Level Agreements

Our IT service level agreements are design to allow you to choose a plan that fits your business needs, requirements and budget. We offer flexible contract plans with no long term obligation. We put our support and service to the test. Our 24x7x365 phone support is standard across all SLA agreements. No automation, always a live support representative ready to assist and begin the trouble shooting process.

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8x5x4
  1. Tech Support (M-F)
  2. rapid ticket escalation
  3. 4 hour response
  4. Certified tier 2/3 engineers
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24x7xNBD
Parts replacement
  1. Tech Support 24/7
  2. Certified tier 4 engineers
  3. Rapid response time
  4. Next Day Priority hardware replacements
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24x7x4
  1. Tech Support 24/7
  2. 4 hour response
  3. Certified tier 4 engineers
  4. On-site FE (Field Engineers)
  5. Same Day Replacement or Priority
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NETWORK PRODUCTS
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Cisco Catalyst series, Juniper, Brocade, DELL and HP: From switches, routers, modules, optics and other peripherals.

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DATA CENTER SERVERS & SAN
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Cisco UCS, HP ProLiant, DELL PowerEdge, IBM, Brocade SAN, Sun Mircrosystem and more!

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MAINTENANCE CONTRACTS
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Catalyst S3P (TMP) Maintenance options are designed to help mitigate your risk of downtime, continued business operations while reducing IT support staff and maintenance budgets.

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ASSET RECOVERY
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This BBQ & Grill Spices gift set is perfect for every barbecue and grill lover! It's ideal to keep close at hand in your spice rack.

We turn decommissioned hardware to reusable Refurbished and redistribute back to market to help off-set the growing E-waste concerns with Technology equipment today. We provide a full fair market value assessment to ensure you get the maximum return on your retired assets. Cash or Credit!

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